Answers to the most common questions. If yours isn't here, email us — a real person reads it.
We usually reply within 1–2 business days.
Two ways:
Tap Add protein, enter the grams and a name, then turn on Save to favorites before tapping Log. It'll appear as a chip in the Quick add row from then on.
Favorites reorder themselves automatically so the ones you use most sit first.
Tap the “Goal 000g” pill in the middle of the ring on the Today screen. Enter a new number, or pick one of the preset amounts, then tap Save.
Your streak counts consecutive days you logged something — not days you hit your goal. Logging anything keeps it alive.
Today is always forgiven: your streak won't break until the day actually ends without an entry.
If you want to track how often you're hitting your target, look at Goal days in the History screen instead.
Yes. Open History with the chart icon at the top right of the Today screen, then use the ‹ and › arrows to move between weeks. The dots, the chart, and the weekly stats all follow the week you're viewing.
Fix it on the confirm screen before logging — nothing is saved until you tap “Log”.
The AI didn't recognize anything edible. Usually it's lighting, a heavy angle, or the food being mostly hidden. Try a clearer, more overhead shot — or just add the protein manually, which is always available.
Protein Pro includes up to 20 scans per day. The allowance resets at midnight UTC. Manual logging is unlimited and always free.
Scanning needs an internet connection, since the analysis happens on our server. Check your connection and try again.
If it keeps failing, email us with roughly when it happened and we'll look into it.
Your subscription is fine — the app just needs to reconnect to it. Tap the person icon at the top of the Today screen and choose Restore purchases. It's also available on the paywall itself.
Subscriptions are managed by Apple, not by us:
You'll keep access until the end of the period you've already paid for. You can also reach this from the person icon inside the app.
The yearly plan includes a 7-day free trial. You won't be charged during the trial, and cancelling before it ends means you're not charged at all. If you don't cancel, it converts to a paid subscription automatically.
Refunds are handled entirely by Apple — we have no ability to issue them. Request one at reportaproblem.apple.com using the Apple ID that made the purchase.
Manual logging, favorites, your daily goal, history, and streaks are free forever — no trial timer and no account needed. The AI photo scan is the one feature that requires Protein Pro.
Your protein log, goal, and favorites are stored only on your iPhone. We don't have a copy, and there's no account to sign into.
The tradeoff: deleting the app permanently deletes your history, and there's currently no backup or sync between devices.
The photo is sent over an encrypted connection to our server and forwarded to our AI provider to produce the estimate. It isn't stored by us and isn't linked to your protein log.
Full detail is in the Privacy Policy.
Deleting the app removes all of your on-device data. If you also want your subscription stopped, cancel it in Settings first — deleting the app on its own doesn't cancel it.
Tell us what happened and we'll help.